particular queue. These conditions are called assignment rules. You can create
several assignment rules and specify the order in which the rules are evaluated.
Example of how assignment rules are used
You can use the following assignment rules for purchase requisition queues.
Evaluation order | Assignmen t rule | Conditions the rule applies to | Queue that purchase requisitions will be sent to |
1 | Rule A | • Total amount > 10,000 USD.• Vendor = Contoso, Ltd. | Contoso High Cost Queue |
2 | Rule B | • Total amount > 10,000 USD.• Vendor = Adventure Works | Adventure Works High Cost Queue |
3 | Rule C | • Vendor = Contoso, Ltd. | Contoso Low Cost Queue |
4 | Rule D | • Vendor = Adventure Works | Adventure Works Low Cost Queue |
To better understand how these assignment rules are used, assume an employee
has submitted a purchase requisition totaling 15,000 USD for Adventure Works.
In this scenario:
• Rule A is evaluated. The purchase requisition does not meet the
conditions of the rule.
• Rule B is evaluated. The purchase requisition meets the conditions of
the rule; so, the purchase requisition is sent to the queue named
Adventure Works High Cost Queue.
Now suppose an employee submitted a purchase requisition totaling 100 USD for
Contoso, Ltd. In this scenario:
1. Rule A is evaluated. The purchase requisition does not meet the
conditions of the rule.
2. Rule B is evaluated. The purchase requisition does not meet the
conditions of the rule.
3. Rule C is evaluated. The purchase requisition meets the conditions of
the rule; so, the purchase requisition is sent to the queue named
Contoso Low Cost Queue.
Regards,
Hossein Karimi
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