Change the Status of a Queue

To change the status of a queue, complete the following procedure.

1. Open Organization administration > Setup > Workflow > Work item queues.

2. Select the queue you want to change the status of.

3. Expand the General tab.

4. In the Status field, select one of the following options:

a. Active: Documents can be sent to the queue for processing.

b. On hold: Documents cannot be sent to the queue for processing. Use this status when you want to process all of the documents in the queue before setting the queue's status to Inactive.

c. Inactive: Documents cannot be sent to the queue for processing.

Regards,
Hossein Karimi