Troubleshooting Enterprise Portal and Role Centers

Many Role Center installation issues can be resolved using these general
troubleshooting guidelines:

1. Check the Windows event log in the Enterprise Portal server to see
whether there are issues within a specific page.

2. If there is a report error, check the error log in the SQL Server
Reporting Services server for additional issues.

Access Issues

If users are having trouble accessing the Enterprise Portal or role centers, check
that the necessary SharePoint security is in place. Security for role centers relies
on Microsoft Dynamics AX 2012, Windows, and SharePoint security settings.

SSRS Report Changes not Visible in the Role Center

If you modify a report in Visual Studio, but the changes are not immediately
visible in the role center or Enterprise Portal, do the following:

1. In Microsoft Dynamics AX 2012, find the SSRS report in the AOT.
Right-click it and select Deploy.

2. When the deployment function runs, be sure to only select the Report
Library that you want to deploy.

3. The report(s) in the Library will be deployed to the Report Manager
and should be updated in the role center or Enterprise Portal when
the deployment is complete.

4. Start a fresh browser or Microsoft Dynamics AX 2012 session to
ensure that old reports are not being pulled from cache.

New Role Centers are Different from Other Role Centers

If you create a new role center, but it does not look similar to the existing role
centers, check that the following was performed:

• The Web Part Page was selected when you created the new
SharePoint webpage

• You selected Header, Footer, 3 Columns as the Layout Template

• You selected Enterprise Portal as the Document Library

New Role Center is Unavailable in the User Profiles Form

If you create a new role center, but it does appear in the role centers dropdown on
the User Profiles form, check the following:

• A new URL Web Menu Item has been created for the ASPX page.

• The URL's Home Page property is set to Yes. 

Added Web Parts are not Visible to Other Users

If you insert additional web parts on a role center, but other users in the same role
do not see the changes, check the following:

• Web parts were added to the Shared Version of the web page, and
not the Personal Version.

• If the editing was done within the Content Pane in Microsoft
Dynamics AX 2012, it is possible that the Personal Version was
edited, which will not be seen by other users.

SSAS Components are Unavailable When Editing the Role Center

If you create or modify components in SSAS (for example, if you add a new KPI
to a cube), but the component is not available when you edit the role center (for
example, when trying to add the KPI to a Business Overview web part), check
the following:

• The changed object and all dependent objects, in the BI project are
deployed and processed.

• The BI project must be deployed to the correct OLAP database (in other words, the OLAP database that the Role Centers are pointing to).

Regards,
Hossein Karimi